FAY Fix It6.5.0

The FAY Fix It app is your tool to help improve the City of Fayetteville, North Carolina. Whether it is a pothole, damaged street sign or graffiti, FAY Fix It makes reporting a code or ordinance violation to City Hall as easy as pressing a button. The app harnesses the power of GPS to provide a precise location for staff so that they can begin fixing the problem. You can also include a photo with your reporting to help the City quickly identify the problem. The mobile app can be used for a variety of issues such as reporting problems with graffiti, street maintenance, street lighting, damaged trees, overgrown grass, abandoned vehicles, aggressive panhandling and litter. Residents will be able to track the status of their report or follow other reports made by members of the community.

Version History - This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility. 6.5.0 May 21 - This update introduces smarter category suggestions powered by AI, improved search functionality, and in-app update prompts for a smoother experience. 6.3.1 Mar 16 - Upgrade iOS version
- Fix inability to scroll request questions when using larger (accessible) font sizes 5.17.0 07/31/2024 - Improved request form UI to support block submission option
- Added link to Manage Account from user profile
- Bug fixes 5.13.0 04/26/2023 We’re updating our iOS application to support the following:
• Active URLs in secondary questions
• Active URLs in Comments
• Bug fixes to enhance performance and functionality
• Improved Request location services 5.9.5 03/11/2022 We’re updating our iOS application to support the following:
• Active URLs in secondary questions
• Active URLs in Comments
• Bug fixes to enhance performance and functionality
• Improved Request location services 5.9.3 12/09/2021 We’re updating our iOS application to support the following:
• Active URLs in secondary questions
• Active URLs in Comments
• Bug fixes to enhance performance and functionality
• Improved Request location services 5.8.7 08/17/2021 We’re updating our iOS application to support the following:
• Swipe left to flag comments
• Accessibility improvements on color contrast, font sizes, and button sizes
• Bug fixes for the map and list views of Requests 5.8.4 12/05/2020 • Fixes crash after commenting in iOS 13.4 5.6.9 05/13/2020 • Check out the new design and updated options for searching, sorting, and filtering in SeeClickFix iOS that gives citizens a more dynamic way to view and manage 311 requests they care about while also providing local governments and service organizations with a mobile tool focused on their individual or departmental work needs, requirements, and daily tasks.
• We upgraded to iOS 13 for related improvements in functionality and performance 5.6.8 04/24/2020 Request Card

• Replace map with image to improve scrollability & load performance
• Variation in card layout for requests with or without images included
• Improved performance when initiating a comment from a card

Request Detail

• New commenting design and functionality that includes images in the request carousel (at top of detail view)
• Collapsable details section
• Links (including addresses, phone numbers, and emails) are now clickable in comments
• Request status log
• Additional request details available for service workers
• Clickable location/address section linked to map with toggle for satellite and standard map views & button for Apple maps directions for service workers
• Faster load performance 5.6.2 09/26/2019 Communication is critical so we've improved commenting on requests with a new design and better image loading and status changes

We've also added internal commenting for service providers to better facilitate the communications necessary to resolve requests

We included deep linking to requests so you can have direct access to issues in the app from shared links in emails or messages. 5.6.0 08/05/2019 We updated the Place Tab design to better showcase services, events, and offerings. The new horizontal mobile button layout allows more space making button titles easier to read. Even more, we added a new section that displays the all-time issues fixed by the organization. 5.3.0 02/19/2019 Performance updates.
Manage in crm link for service providers and improved messaging for reporting. 5.2.1 02/08/2019 • Upgraded SDK to iOS 8
• Added 64-bit support
• Architecture improvements
• UI/Design improvements
• Bug fixes 4.6.5 08/15/2015 • Bug fix in reporting 4.5.3 02/13/2015 • Add support for service request category grouping 4.5.2.2 01/13/2015 4.4.0 11/10/2014